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Salesforce: Feature Service Disruption: Agentforce, Prompt Studio, Core Service

Affected components: AgentforceCore ServicePrompt Studio22 instances

Timeline of updates

1. update2026-06-01 08:05 UTC

   We’re investigating intermittent failures affecting Einstein Translator through the Einstein Trust Layer that may cause internal server errors when submitting translation requests. We identified a capacity constraint as a contributing factor, and have initiated redeployment actions and refreshed impacted services to help restore service stability. We're actively monitoring service health and error rates as we continue to assess recovery. Our investigations also determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this. We'll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2026-06-01 08:53 UTC

   Our efforts to increase capacity on the underlying model-serving infrastructure encountered deployment-related issues. We are currently completing the necessary validation and pre-deployment checks before proceeding with a new deployment. Additionally, we have observed that error rates have returned to expected levels, with error rates subsiding as of 07:10 UTC on June 1, 2026. We continue to closely monitor service health while working toward a permanent fix.

3. update2026-06-01 10:39 UTC

   Further investigation identified the need to engage the vendor. We’re working with the vendor to verify whether the target infrastructure can support the planned capacity expansion and then we can re-initiate the deployment to restore the service. We will provide an update if new information becomes available.

4. update2026-06-01 11:17 UTC

   We’ve resolved the issue impacting Einstein Translator functionality through the Einstein Trust Layer across multiple service instances. Following a successful capacity expansion and deployment, service has been restored and is operating as expected. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON