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Salesforce: Mule Soft Feature Disruption: Runtime Fabric, Runtime Manager

Affected components: Runtime FabricRuntime Manager4 instances

Timeline of updates

1. update2026-05-29 05:29 UTC

   The MuleSoft CloudHub 2 and Runtime Fabric services are currently experiencing an issue that prevents customers from deploying new applications. Existing running applications are not affected. We're actively investigating the cause and exploring paths to resolution. We'll provide an update in 60 minutes or sooner if additional information becomes available.

2. update2026-05-29 06:18 UTC

   We continue to investigate the issue where customers are unable to deploy new applications on CloudHub 2 and Runtime Fabric. Existing running applications remain unaffected. We have identified a recent release as the cause of this issue and are preparing to roll back the release. We'll provide an update within 60 minutes or sooner if the situation changes.

3. update2026-05-29 07:03 UTC

   We continue to investigate an issue impacting MuleSoft Anypoint Platform where customers are unable to deploy new applications on CloudHub 2 and Runtime Fabric. Existing running applications remain unaffected. While preparing for the rollback the team identified customers running self-managed Flex Gateways in connected mode may experience Domain Name System (DNS) resolution failures preventing connectivity to the Anypoint Platform control plane. Existing running applications and APIs are not impacted. Our engineering team has identified a configuration change as the likely root cause and is actively working to resolve this issue. We will provide an update within 60 minutes or as soon as additional information is available.

4. update2026-05-29 08:15 UTC

   A recent deployment introduced a misconfiguration in our US and EU environments, which has been identified as the likely cause of the issue. We're currently deploying a fix and monitoring the situation. We'll provide another update within 60 minutes, or sooner if additional information becomes available.

5. update2026-05-29 08:50 UTC

   We’ve deployed a configuration change to restore normal deployment routing, and have validated the resolution across both regions. The MuleSoft Anypoint Platform issue where customers are unable to deploy new applications on CloudHub 2 and Runtime Fabric has been resolved and customers should no longer experience the issue. We apologize for the impact to your business and will conduct a full investigation to identify the root cause and prevent recurrence.

6. update2026-06-02 07:52 UTC

   Upon further investigation, it was found that the following services weren't impacted during this incident and have been removed from our Trust post. API Analytics, API Functional Monitoring, API Governance, API Manager, Access Management, Audit Log, Exchange, Insights, Persistent Queues, and Scheduler.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON