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Salesforce: Mule Soft Feature Degradation: Runtime Manager

Affected components: Runtime Manager2 instances

Timeline of updates

1. update2026-04-27 12:56 UTC

   Customers using Runtime Manager may be unable to load the Applications list in the Runtime Manager UI, or receive errors when calling the Applications Application Programming Interface (API) directly (/armui/api/v2/applications). Users can't view or manage deployed applications. Refreshing the page may reload the Applications list successfully; the UI auto-refresh may also surface data. Other Runtime Manager functions aren't affected. We're actively working on resolving the issue. We'll provide an update when additional information becomes available.

2. update2026-04-27 13:25 UTC

   Following a thorough investigation, we have determined that the scope of impact is narrower than initially thought. This post has been updated to reflect only the regions impacted. We apologize if this caused any inconvenience.

3. update2026-04-27 13:35 UTC

   The issue has been resolved and customers are no longer affected by this issue. We executed a rollback of a change that was implemented across a service called by the Runtime Manager UI, which fully resolved the issue. We apologize for any inconvenience this may have caused for you and your business.

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