Search

Companies / Salesforce / incidents

Salesforce: Feature Perf Degradation: B2 CCore

Impact: minorStatus: resolvedStarted Resolved (10 h)7 updatesSource: status.salesforce.com (opens in new tab)

Affected components: B2 CCore1 instance

Timeline of updates

  1. update

    We're actively investigating an issue affecting Business Manager within Commerce Cloud. Customers on impacted instances are unable to update promotion product exclusions within the UI. We'll provide an update within 30 minutes or sooner if additional information becomes available.

  2. update

    We're continuing to investigate an issue affecting customers ability to manage promotion product exclusions in Business Manager UI. Specifically, when attempting to add or modify excluded products within a promotion, the action doesn't complete as expected. Existing promotions aren't affected — the impact is limited to the ability to manage product exclusion rules within those promotions. We're currently reviewing any ‌recent changes as a potential contributing factor. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  3. update

    Our investigation has identified a potential contributing change related to how certain Business Manager screens load. We're currently analyzing this change as a primary focus of our remediation efforts and assessing rollback options. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  4. update

    We're continuing to analyze this change and assess rollback options. We'll provide an update in 30 minutes or sooner if additional information becomes available

  5. update

    We're confident the identified change is the contributing factor and are rolling this back. The rollback is being implemented in a non-disruptive manner to minimize further impact to customers. While in progress, customers experiencing this issue can restart their Business Manager instance from Control Center to try to pick up the rollback early. We'll provide an update as soon as the rollback completes or if additional information becomes available.

  6. update

    At 16:08 UTC, we completed a rollback of a recent patch update on the affected infrastructure. The ability to update promotion product exclusions in the Business Manager has been restored. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

  7. update

    Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON