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Salesforce: Feature Perf Degradation: E CDN

Impact: minorStatus: resolvedStarted Resolved (11 h)3 updatesSource: status.salesforce.com (opens in new tab)

Affected components: E CDN38 instances

Timeline of updates

  1. update

    At 14:37 UTC on April 15, 2026, a feature degradation began impacting Commerce Cloud customers in the North America region. As a result, customers are unable to modify their Content Delivery Network (CDN) configurations via Business Manager. We have confirmed that storefront operations and checkout functionality remain fully operational; this incident only affects the management of CDN settings. We are addressing an issue with a third-party backend service provider where API requests are currently being rate-limited. Our teams are actively engaged with the vendor to resolve the service disruption and restore full functionality. We will provide an update in 60 minutes or sooner if additional information becomes available.

  2. update

    Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

  3. update

    At 15:50 UTC, services were restored for the affected features. Customers can now manage their content delivery network (CDN) configurations via Business Manager without issue. The disruption was caused by an automated security rule at a third-party backend service provider that inadvertently rate-limited legitimate API requests. Our engineering teams worked with the vendor to identify and disable the specific rule, which restored normal service operations. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident to establish the technical trigger and implement preventive actions to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON