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Salesforce: Feature Perf Degradation: Core Service

Affected components: Core Service4 instances

Timeline of updates

1. update2026-04-15 14:46 UTC

   A subset of Industry Cloud customers are experiencing significant slowness with the Document Generator and PDF Generator feature. Customers are unable to retrieve document previews. The requests aren't failing, however, requests are delayed. This delay is intermittent and only affects a subset of requests. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2026-04-15 15:45 UTC

   We have identified the trigger for this incident and are implementing a fix to resolve it, which is expected to take several hours to complete. We’ll provide another update as additional information becomes available.

3. update2026-04-16 06:27 UTC

   As of 16:30 UTC on April 15, 2026, the fix was successfully implemented and following validations, the issue is resolved and customers are now able to access and use the service as expected. We apologize for how this incident may have impacted you and your business.

4. update2026-04-16 14:07 UTC

   Following our previous update, where the fix was implemented and initial validations indicated resolution, we received reports that some customers experienced intermittent issues. We conducted additional validations, and worked closely with affected customers to ensure stability. Based on these extended checks, we have now confirmed that the issue is fully resolved as of 09:35 UTC on April 16, 2026. We apologize for the impact this incident may have had on your business and appreciate your patience while we worked to ensure a complete resolution.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON