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Salesforce: Tableau Performance Degradation: Analytics Cloud

Affected components: Analytics Cloud2 instances

Timeline of updates

1. update2026-04-14 08:58 UTC

   We’re investigating an issue preventing customers from loading embedded Tableau views within the Salesforce Lightning Web component due to a connection failure. Customers may see a ‘The connection was refused’ error. We're actively analyzing connection flows and logs to identify where the failure is occurring. And will provide an update within 30 minutes or sooner as more information becomes available.

2. update2026-04-14 09:57 UTC

   Further investigation highlighted a potential correlation with a recent deployment on the US West 2 region that handles SSO/Authentication for embedded views. We’ve rolled back to a previously stable version. The rollback is complete, and we're monitoring the environment to confirm whether this resolves the issue. We'll provide an update within 60 minutes or sooner as more information becomes available.

3. update2026-04-14 10:49 UTC

   Following the rollback, we’re observing signs of improvement in service availability. The issue appears to have been mitigated at 09:33 UTC, and customers may see a recovery when accessing embedded Tableau views. We’ll continue to monitor the environment to ensure stability before confirming full resolution.

4. update2026-04-14 17:41 UTC

   As of 09:35 UTC, we've confirmed the services have been restored and customers should no longer experience any issues ‌when accessing embedded Tableau views. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

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