Search

Companies / Salesforce / incidents

Salesforce: Feature Service Disruption: Core Service

Impact: minorStatus: resolvedStarted Resolved (9.1 h)7 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Core Service65 instances

Timeline of updates

  1. update

    We're investigating a feature disruption impacting sandbox instances only. Customers cannot view existing custom prompt templates or create new ones in their sandboxes. Users are seeing only standard templates and encounter errors when attempting to create a custom template. This issue doesn't impact production instances. Initial investigations indicate that a recent change has triggered this issue. We're currently rolling back the change on a test instance to see if this resolves the issue. We’ll provide an update 30 minutes or sooner when additional information becomes available.

  2. update

    Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

  3. update

    Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

  4. update

    The rollback has been completed on the test instance and customers are now able to view and create custom prompt templates in sandbox. We're now going to roll back the change for all the remaining impacted sandbox instances. We’ll provide an update 30 minutes or sooner when additional information becomes available.

  5. update

    Upon further investigation, we have determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

  6. update

    A rollback of the recent deployment on the remaining impacted sandbox instances is in progress, and is estimated to take 60 to 90 minutes to complete. We’ll provide an update 30 minutes or sooner when additional information becomes available.

  7. update

    The rollback is complete on all the impacted instances, and the services have been restored as of 10:12 UTC and 10:37 UTC for CS241. We'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON