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Salesforce: Performance Degradation: B2 CCore
Affected components: B2 CCore2 instances
Timeline of updates
- update
We're aware of a performance degradation impacting Commerce Cloud development environments. As a result, a subset of customers may experience significant slowness when accessing Business Manager, with pages taking several minutes to load. Some pages may not render correctly, and sessions may time out or return errors. Development activities, such as reviewing promotions or content prior to production deployment, may be delayed as a result. This issue is specific to development environments. Production environments aren’t impacted. We're currently investigating the cause of this issue. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- update
We've implemented a temporary fix for the impacted development PODs, which has restored normal performance for affected customers. We’re investigating the cause to ensure full resolution. Production environments continue to work as normal. We'll provide an update four hours or sooner if additional information becomes available.
- update
The service remains stable after the temporary fix was applied. We’ll apply a configuration change to the impacted development environments as a long term fix. This is expected to take a few hours to complete. In the meantime, we're continuing to monitor the health of the service. The next update will be in 4 hours or sooner if additional information becomes available.
- update
We'll now be applying the fix across the remaining instances starting at 15:45 UTC. During this time, some customers may experience a slight downtime lasting about five minutes in their development environments. We'll continue to monitor the environment to ensure stability and prevent a recurrence. We'll share the next update in 60 minutes or sooner if additional information becomes available.
- update
We've completed the configuration change, and this incident is resolved as of 16:29 UTC. Customer activity with development, production deployments, and Business Manager is now operating without delays. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future. We apologize for any inconvenience this issue may have caused you and your business.
Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON