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Salesforce: Feature Service Disruption: Core Service

Affected components: Core Service789 instances

Timeline of updates

1. update2026-04-01 23:00 UTC

   As of 14:28 UTC, March 30, we are investigating a feature disruption affecting customers using Einstein Activity Capture (EAC). Some users with emails synced via EAC are experiencing a long delay in seeing emails reflecting on the record home page activity timeline. We believe a recent change may be the cause of the issue and we're undertaking a rollback to try to restore service as quickly as possible. We apologize for any inconvenience caused to customers and will provide an update as soon as more information becomes available.

2. update2026-04-02 00:01 UTC

   We’ve completed the rollback and the backlog of email synching is processing. There is a significant backlog of email synching that needs to be processed, and this may take up to 24 hours to complete across all impacted instances. We are adding additional capacity to try to reduce this timing. We have also identified a subset of Data Cloud customers that may have been impacted with their Einstein Activity Capture (EAC) use. Affected Data Cloud instances have also received the rollback and the backlog is processing, which is expected to take approximately 5 hours to complete. The next update will be provided as new information becomes available.

3. update2026-04-02 05:34 UTC

   The email sync backlog continues to process across all impacted instances and is expected to take a further 24 hours to complete. Additional capacity is in place to help reduce the backlog. For Data Cloud customers impacted by Einstein Activity Capture (EAC): the backlog is cleared across all affected Data Cloud instances. The next update will be provided as new information becomes available.

4. update2026-04-02 22:20 UTC

   As of 21:50 UTC, we have completed the processing of the remaining backlog across all affected instances and the issue is now resolved. Customers should no longer experience delays with emails appearing on the record home page activity timeline. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

5. update2026-04-02 22:36 UTC

   Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON