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Salesforce: Feature Service Disruption: MCGrowth

Impact: minorStatus: resolvedStarted Resolved (8 d)4 updatesSource: status.salesforce.com (opens in new tab)

Affected components: MCGrowth377 instances

Timeline of updates

  1. update

    At 01:05 UTC, March 25, we noted a feature disruption impacting multiple instances. During this time, customers may experience that the unsubscribe link within the Preference Center isn't functioning correctly. Please note that one-click unsubscribe functionality continues to work as expected. We're exploring multiple paths to isolate the underlying cause of the issue and implement a fix to restore the services. We will provide an update once new information becomes available.

  2. update

    We’ve identified the cause as a previous change. We are undertaking a fix-forward, which will roll back the change to the previously stable version of the Preference Center. This will take several hours to prepare and test. After validation, we'll deploy the fix across all impacted instances in a staggered approach, out of regional core business hours. The next update will be provided once we have been able to validate the fix, or sooner if new information becomes available.

  3. update

    We developed a fix forward and deployed to a test instance, and verified that it restores the unsubscribe functionality. Following validation, deployment is progressing in stages during off-peak windows across all the impacted instances. The next update will be provided once the deployment is complete.

  4. update

    As of 20:55 UTC, the fix has been successfully deployed across all impacted instances, and the issue is now resolved. Customers should no longer experience any difficulties with the unsubscribe link within the Preference Center. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON