Salesforce: Performance Degradation: Core Service

Impact: minorStatus: resolvedStarted 2026-03-16 15:53 UTCResolved 2026-03-17 14:02 UTC (22 h)3 updatesSource: status.salesforce.com

Affected components: Core Service3 instances

Timeline of updates

update2026-03-17 12:45 UTC
At 15:53 UTC, on March 16, 2026, a subset of customers are in a performance degradation and are unable to log into their environments when attempting to access their services. Investigations indicate that a recent release is the trigger for this disruption and we're currently rolling back the change to resolve the issue. We'll provide an update as more information becomes available. We apologize for how you and your business may have been affected by this incident.
update2026-03-17 13:42 UTC
Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.
update2026-03-17 14:38 UTC
After monitoring performance and completing health checks, the team has confirmed that services have been restored as of 14:02 UTC on March 17, 2026, following the successful rollback of the change. We'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.