Companies / Salesforce / incidents

Salesforce: Service Disruption: Core Service

Affected components: Core Service495 instances

Timeline of updates

1. update2026-03-17 08:26 UTC

   At 15:53 UTC, on March 16, 2026, we noted a service disruption causing a subset of customers to be unable to log into their environments when attempting to access their services. Customers were out of impact at 06:34 UTC, on March 17, 2026, following the successful rollback of the change that was identified as the trigger for the disruption. The original Trust Message posting for this issue can be found here: https://status.salesforce.com/incidents/20003819. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.We apologize for how you and your business may have been affected by this incident.

Rewindex changes for this incident

• Critical incident: Service Disruption: Core Service 2026-03-16 15:53 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON