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Salesforce: Performance Degradation: Field Service Mobile

Affected components: Field Service Mobile7 instances

Timeline of updates

1. update2026-03-13 19:33 UTC

   We continue to investigate a performance degradation affecting the Salesforce Field Service mobile app. The issue was identified as beginning at 17:03 UTC on March 10, 2026, for iOS users, and at 05:05 UTC on March 11, 2026, for Android users. Affected users may experience multiple seconds of delay or slow loading times when opening actions or flows within the app. We are currently exploring multiple paths to resolution, including fix-forward and rollback options. We will provide an update in 60 minutes or sooner if additional information becomes available.

2. update2026-03-13 20:39 UTC

   We don’t have new updates to share just yet, but we are continuing to explore multiple paths to isolate the underlying cause of the issue in order to address the delays and slow loading times. We will provide an update in 60 minutes or sooner if additional information becomes available.

3. update2026-03-13 21:44 UTC

   We’ve identified a recent release as the potential trigger for this issue. Our investigation is ongoing and we’re progressing towards a fix. Thank you for your patience. We’ll provide further updates on our progress as and when they become available.

4. update2026-03-14 00:46 UTC

   Upon further investigation, we've identified that this is only affecting the Android version of the Field Service mobile app, and the IOS version is working as expected. We've also published it on our Known Issues site. Please follow the Known Issue link to report the issue, check the steps to reproduce, and the workaround. Known Issue link: https://help.salesforce.com/s/issue?id=a02Ka00000mm8Xo

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON