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Salesforce: Salesforce Spiff Service Disruption: Spiff
Affected components: Spiff1 instance
Timeline of updates
- update
We noted a service disruption impacting Spiff services that started on March 12, at 16:32 UTC. During this time, customers will observe issues logging in to the US1 region. We're exploring multiple paths to isolate the underlying cause of the issue and implement a fix to restore the services as quickly and safely as possible. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- update
We have identified the trigger that is preventing users from logging in. Our teams have deployed an immediate code fix which has restored login access as of 17:40 UTC, however Advanced Analytics is currently unavailable. Our efforts are now focused on restoring this feature as soon as possible. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- update
Restoration of the Advanced Analytics feature will require assistance from a third party service provider. We are actively working with this vendor and will provide an update as soon as we have more information to share.
- update
Our third-party vendor has implemented a fix, and as of 14:25 UTC, the Advanced Analytics feature has been restored. Customers should no longer experience issues when logging into the US1 region or accessing Advanced Analytics. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
Rewindex changes for this incident
- Major incident: Salesforce Spiff Service Disruption: Spiff 2026-03-12 16:32 UTC
Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON