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Salesforce: Feature Perf Degradation: Core Service

Impact: minorStatus: resolvedStarted Resolved (3 d)7 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Core Service784 instances

Timeline of updates

  1. update

    Starting at 12:00 UTC on February 23, 2026, we received alerts affecting Platform Events and Change Data Capture across multiple instances. Some customers may notice that certain event notifications are delayed, missing, or appear out of order. We're currently investigating the cause of these interruptions, including possible connection issues, and are working on a fix. This may include reverting to a recent change update. We'll share another update within 30 minutes, or sooner if we have more information.

  2. update

    We’re addressing the issue by increasing monitoring to identify the source of connection failures, and rolling back ‌recent releases that may be the likely trigger.We’re preparing a fix forward, which will be tested prior to a wider rollout. We'll share another update within 60 minutes, or sooner if we have more information.

  3. update

    We’re working on implementing a fix that we believe will resolve the impact to customers. However, we’ll share another update as soon as we have more information or once service is fully restored.

  4. update

    We’ve deployed the fix in a test environment and validated it with positive initial results. We're continuing to monitor the fix under varied traffic conditions and will begin a fleet-wide rollout today using a staggered deployment to all impacted instances. We’ll provide the next update once fleetwide deployment begins, or sooner as additional information is available.

  5. update

    The fleet-wide rollout began at 10:30 UTC and the rollout will continue in a staggered manner outside customer business hours. We'll provide an update as and when we have additional information.

  6. update

    Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.

  7. update

    The fleet-wide rollout has been successfully completed across all impacted instances, and we have confirmed that event processing and delivery are performing as expected. Customers will receive an additional resolved notification specific to their instance. These follow-up communications will provide resolution timing specific to their instance. We apologize for any inconvenience caused during this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON