Search

Companies / Salesforce / incidents

Salesforce: Feature Perf Degradation: Live Agent

Impact: minorStatus: resolvedStarted Resolved (6.0 h)3 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Live Agent13 instances

Timeline of updates

  1. update

    We are investigating a feature degradation where a subset of users may experience login issues while accessing Salesforce Chat. We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information

  2. update

    At 07:00 UTC on February 21, 2026, a performance degradation began impacting OmniChannel services on multiple Salesforce instances. As a result, a subset of users are unable to log in to OmniChannel. Additionally, some users are experiencing issues with OmniSupervisor access being unavailable, and real-time message updates aren't functioning as expected. We are investigating an authentication service issue that is preventing successful connections between services. We have initiated service restarts to restore functionality and are working to resolve this issue as quickly as possible. We will provide an update in 30 minutes or sooner if additional information becomes available.

  3. update

    On February 21, 2026, at 07:00 UTC, a performance degradation impacted OmniChannel services on multiple Salesforce instances. As a result, a subset of users were unable to log in to OmniChannel. Additionally, some users experienced issues with OmniSupervisor access being unavailable, and real-time message updates were not functioning properly. We identified an authentication service issue preventing successful connections between services. We completed service restarts and these actions restored service functionality as of 12:58 UTC. All OmniChannel services are operating normally, and users can log in and access full functionality. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON