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Salesforce: Mule Soft Feature Disruption: Runtime Manager

Affected components: Runtime Manager1 instance

Timeline of updates

1. update2026-02-11 14:31 UTC

   We're aware of an issue impacting the Anypoint Runtime Manager UI. Users are unable to view their applications in Runtime Manager. The UI appears empty and displays an error message. We identified the root cause as a recent deployment. We'll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2026-02-11 14:45 UTC

   We're working on a fix to address the issue. Once this is developed, it'll be deployed in a test environment. If it resolves the issue, it'll be deployed to impacted services. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. update2026-02-11 15:10 UTC

   The fix has been deployed in a test environment, and we're currently validating whether it was successful. In parallel, we're determining alternative solutions to resolve customer impact. We'll provide an update in 30 minutes or sooner if additional information becomes available.

4. update2026-02-11 15:26 UTC

   The fix was not successful. We're now testing if rolling back the recent release resolves the issue. We'll provide an update in 30 minutes or sooner if additional information becomes available.

5. update2026-02-11 15:35 UTC

   The rollback of the recent release was successful and the issue has been resolved. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

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