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Salesforce: Performance Degradation: Core Service

Impact: minorStatus: resolvedStarted Resolved (2.0 h)4 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Core Service52 instances

Timeline of updates

  1. update

    Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

  2. update

    On February 10, at 20:00 UTC, we began investigating a performance degradation impacting multiple hyperforce instances. During this time, customers may experience general slowness and intermittent errors when navigating the platform. Initial findings indicate the issue may have been triggered by a third-party DNS disruption. We'll provide an update in 30 minutes or sooner if additional information becomes available

  3. update

    Internal monitoring and health checks have confirmed the issue has been resolved as of 22:00 UTC. Investigations indicated the issue was triggered by our third-party vendor who took corrective action, leading to the full restoration of services. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future. We apologize for any inconvenience this issue may have caused you and your business.

  4. update

    We have updated the posting to include additional instances that were affected.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON