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Salesforce: Tableau Feature Degradation: Analytics Cloud

Affected components: Analytics Cloud21 instances

Timeline of updates

1. update2026-01-27 20:23 UTC

   There is a feature degradation impacting Tableau Cloud. Tableau engineers are actively investigating to resolve user impact. During this feature degradation, end users may observe Tableau Bridge clients experiencing intermittent disconnections, resulting in failures of extract refresh jobs and live queries via Bridge. We thank you for your patience. We’ll provide an update as soon as more details become available

2. update2026-01-27 22:16 UTC

   The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point. We’ll provide an update as soon as more details become available.

3. update2026-01-27 23:27 UTC

   We have identified a potential resolution and are currently in the process of validating the fix. This verification stage is expected to take approximately two hours. Following successful validation, we will begin a phased rollout of the fix, with full restoration estimated by the end of day Friday, January 30. We will provide an update upon successful verification or sooner if significant information becomes available.

4. update2026-01-28 01:19 UTC

   We continue to verify the fix, and have also identified a workaround for customers. This workaround is provided here: http://sfdc.co/bPuGrC. Once validation of the fix has been completed, we will begin the phased rollout of the fix. The estimated timeline for deployment to be completed remains by approximately, close of business, Friday, January 30. The next update will be provided once we have visibility of the success of the phased deployment, or new information becomes available.

5. update2026-01-29 00:18 UTC

   We have successfully validated the fix and are currently deploying it in phases to our production environment. The workaround for impacted users remains available here, as a Knowledge Article: http://sfdc.co/bPuGrC. The phased deployment is progressing as planned, with the estimated completion approximately close of business, Friday, January 30. The next update will be provided once we have visibility of the success of the phased deployment, or new information becomes available.

6. update2026-01-30 04:15 UTC

   Deployment of the fix is continuing across our production environment, and we are making good progress. Successful validation has been completed on several pods that received the fix, and these are now operating as expected. We expect full deployment to be completed as planned, by the close of business, Friday, January 30. We apologize for any inconvenience this issue is causing to customers.

7. update2026-01-30 09:29 UTC

   The deployment of the fix is complete, and the services are restored as of 06:43 UTC on January 30, 2026. We’ve conducted monitoring following the deployment and have confirmed that the connectivity has returned to normal operating levels. We apologize for how this incident may have affected you and your business.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON