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Salesforce: Feature Perf Degradation: Cloud Pages, Email Studio

Affected components: Cloud PagesEmail Studio1859 instances

Timeline of updates

1. update2026-01-26 16:24 UTC

   Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

2. update2026-01-26 16:40 UTC

   We are aware of an issue that affects Marketing Cloud Engagement customers. Some customers may experience intermittent issues with images not rendering in emails, link timeouts (clicks/views), and increased email delivery delays or failures. We're exploring multiple paths, including increasing capacity to resolve this issue. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. update2026-01-26 17:35 UTC

   We continue to investigate the issue and the underlying trigger. We have taken action to remediate customer impact and will continue to monitor the environment to ensure stability before considering this resolved. We'll provide an update in 30 minutes or sooner if additional information becomes available.

4. update2026-01-26 18:14 UTC

   After a period of monitoring, we have confirmed the issue causing images to not render in emails, link timeouts (clicks/views), and increased email delivery delays or failures has been resolved. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON