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Salesforce: Feature Perf Degradation: Communities

Impact: minorStatus: resolvedStarted Resolved (8 d)6 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Communities202 instances

Timeline of updates

  1. update

    We’re investigating an issue affecting Community site users across multiple sandbox instances following a recent release. Users are unable to access price books in Lightning Experience on Community sites, which prevents them from adding products and progressing opportunities in the sales pipeline. We’re working to reproduce the issue in a test environment and determine the appropriate remediation path. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    We’ve identified a workaround that applies only to non-Community users. This involves an internal configuration change to grant affected users temporary access to price books. We have also successfully reproduced the issue in a test environment. A fix is currently undergoing validation and will be deployed to the test environment next; after which, the fix will be deployed to the impacted sandbox instances. Upon further investigation, we’ve determined that the impact start time is different from what was initially understood. We have now revised the start time of the Trust post. We'll provide an update in 60 minutes or sooner if additional information becomes available.

  3. update

    Development of the fix is taking longer than anticipated. In parallel, we've identified a test instance for a deployment which is currently impacted. The workaround is now available and only applicable for core users. Please refer to this document for more information http://sfdc.co/bKSUx4 As a precaution, we're also planning to include this fix in the upcoming release to prevent any further impact after the current issue is addressed in the sandbox environment. We'll provide an update in 60 minutes or sooner if additional information becomes available.

  4. update

    We're continuing to prepare a fix. To ensure successful development and complete verification, we now aim to have this deployed through an Emergency Release to all instances, including impacted sandboxes immediately following this weekend's scheduled Spring ‘26 major release. We'll provide an update once the fix has been deployed. In the meantime, users who continue to experience issues selecting Pricing Books on Opportunities can refer to http://sfdc.co/bKSUx4 for workaround information.

  5. update

    We have successfully deployed and validated the fix on USA658S and USA794. Based on the validations, we are now deploying the fix on the remaining instances. We will provide an update once the fix has been deployed on all the remaining instances or sooner if additional information becomes available.

  6. update

    The fix has now been successfully deployed across all remaining instances. After a period of monitoring and testing, we can see that expected performance levels have been restored. We apologize for any disruption this may have caused to your business. This is the final update for this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON