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Salesforce: Performance Degradation: Core Service

Affected components: Core Service1 instance

Timeline of updates

1. update2026-01-11 22:29 UTC

   At 21:22 UTC on January 10, 2025, a performance degradation began affecting Salesforce Commerce Cloud on Core. As a result, some users are experiencing issues viewing their order history and accessing storefronts. We're actively investigating and exploring multiple paths to resolution. We'll provide an update as soon as additional information becomes available.

2. update2026-01-11 23:30 UTC

   We have identified a fix for this issue and are in the process of rolling this out. This is expected to take several hours to complete. Once deployed, we will monitor to ensure performance has been restored. We will provide an update as soon as we can clarify the situation further, most likely after 03:00 UTC, January 12, 2026.

3. update2026-01-12 03:10 UTC

   We’ve completed the deployment of the fix for this issue. After a period of monitoring and testing, we can see that expected performance levels have been restored. We apologize for any disruption this may have caused to your business. This is the final update for this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON