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Salesforce: Tableau Feature Degradation: Analytics Cloud

Affected components: Analytics Cloud5 instances

Timeline of updates

1. update2025-12-31 06:42 UTC

   At 05:12 UTC on December 31, 2025, a subset of customers began experiencing errors when attempting to sign in to their services, primarily during the “Forgot Site URI” login flow, which prevented them from accessing their accounts successfully. Teams are actively engaged and are exploring multiple paths to resolution. We will provide an update in 30 minutes or sooner as additional information becomes available.

2. update2025-12-31 06:52 UTC

   Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

3. update2025-12-31 07:06 UTC

   We are actively deploying a targeted update to restore the affected login flow while maintaining service stability across all regions. We are coordinating this deployment and validating recovery for impacted customers to ensure reliable access is fully restored. While this work continues, affected customers may be able to sign in using alternate login methods if available. We recognise how critical access to your services is for your business, and we remain focused on delivering a safe and complete resolution. We will continue to provide an update in 30 minutes or sooner as additional information becomes available.

4. update2025-12-31 07:24 UTC

   The fix is prepared and has been designed to support both the previous and the updated security configurations to ensure consistent access across all regions, and we are actively deploying it now. Customers who were previously unable to sign in using the “Forgot Site URI” option should begin to see improved login behaviour as the update continues to roll out globally. We continue to monitor the recovery and confirm service stability for affected customers. We understand the importance of reliable access to your business and appreciate your patience while this work is being completed. We will provide another update within 60 minutes or sooner if additional information becomes available.

5. update2025-12-31 07:39 UTC

   As of 07:11 UTC on December 31, 2025, we have successfully deployed the fix across all impacted instances. Following comprehensive validation, we can confirm that customers are no longer experiencing this issue and that service has been restored. We apologise for how this incident may have affected you and your business. We’ll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a recurrence.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON