Companies / Salesforce / incidents

Salesforce: Feature Perf Degradation: Agentforce, Einstein Bots

Affected components: AgentforceEinstein Bots22 instances

Timeline of updates

1. update2025-12-21 07:32 UTC

   We became aware of a feature degradation on December 21, 2025, at 05:40 UTC, affecting a subset of users using AI services. We identified a configuration issue that prevented certain AI capabilities from functioning properly, and users may experience a failure and not receive a response from the service. We've identified a potential trigger of the issue blocking service requests and are continuing to work to restore full functionality. We'll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2025-12-21 08:09 UTC

   We have identified a connectivity issue that is preventing service requests from being completed. We're actively working to restore full functionality. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. update2025-12-21 08:44 UTC

   We are continuing to implement the fix and monitor requests made by the service. Initial reports are positive; however, the team continues to perform additional tests and validations. We’ll provide an update upon significant update, or sooner if additional information becomes available.

4. update2025-12-21 08:47 UTC

   We’ve successfully implemented configuration changes at the network tier, resolving the issue and restoring normal operations for our customers at 08:04 UTC. We’ll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a recurrence. We apologize for how this incident may have impacted you and your business.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON