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Salesforce: Feature Perf Degradation: Agentforce

Affected components: Agentforce14 instances

Timeline of updates

1. update2025-12-19 07:04 UTC

   We’re investigating an issue affecting Agentforce services on sandbox environments. At this time, there is disruption in the ability of create custom context variables due to the 'Data Type' dropdown not populating values. We have identified a fix, and are working towards the resolution.

2. update2025-12-19 07:33 UTC

   We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

3. update2025-12-19 08:03 UTC

   We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

4. update2025-12-19 08:32 UTC

   We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

5. update2025-12-19 09:02 UTC

   We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

6. update2025-12-19 09:32 UTC

   We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

7. update2025-12-19 10:05 UTC

   We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

8. resolved2025-12-19 10:35 UTC

   The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON