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Salesforce: Feature Perf Degradation: Agentforce

Impact: minorStatus: resolvedStarted Resolved (19 h)5 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Agentforce299 instances

Timeline of updates

  1. update

    We're aware of an issue affecting Agentforce functionality on sandbox environments. Customers may be unable to access Agent Creator and Agent Builder, including the asset library for topics and actions. We have identified this issue is caused by a recent release and have confirmed that rolling back resolves the issue. We are now working to roll back the affected sandbox instances to restore service. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    We have completed the rollback for the majority of instances, and some customers should now observe services returning. We are working to complete the remaining instances and are closely monitoring the progress. We’ll provide an update once the remaining instances are rolled back or sooner if additional information becomes available.

  3. update

    Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

  4. update

    Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

  5. update

    We have completed the rollback as of 21:36 UTC, and customers can now access Agent Creator and Agent Builder as intended. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future. We apologize for any inconvenience this issue may have caused you and your business.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON