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Salesforce: Feature Service Disruption: Field Service Scheduling

Affected components: Field Service Scheduling482 instances

Timeline of updates

1. update2025-12-14 15:53 UTC

   We are investigating an issue impacting the Field Service - Scheduling feature. Users using Field Service are unable to use automatic scheduling and optimization.

2. update2025-12-14 16:07 UTC

   We have identified a potential cause of the issue and are working on a solution. We don’t have an estimated time for the completion of all work streams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.

3. update2025-12-14 16:34 UTC

   We are implementing a fix to restore the services. Initial reports indicate positive outcomes. We will provide an update in 30 minutes or sooner if we have more information.

4. resolved2025-12-14 16:44 UTC

   We’ve confirmed that the solution implemented to mitigate the issue causing the feature disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON