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Salesforce: Feature Perf Degradation: Einstein Bots

Impact: minorStatus: resolvedStarted Resolved (3 d)8 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Einstein Bots1 instance

Timeline of updates

  1. update

    We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

  2. update

    We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

  3. update

    Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

  4. update

    We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

  5. update

    The Salesforce Technology team has observed that instance stability and performance remain impacted following the implemented steps. Investigations will now resume to establish and assess an alternative best path forward. The next update will be provided in 30 minutes or sooner if information becomes available.

  6. investigating

    We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

  7. investigating

    We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

  8. resolved

    We’ve confirmed that the solution implemented to mitigate the issue causing the feature degradation was successful. Engineers have observed that the service is now stable and have declared the incident resolved. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON