Search

Companies / Salesforce / incidents

Salesforce: Feature Perf Degradation: Core Service

Impact: minorStatus: resolvedStarted Resolved (16 h)7 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Core Service5 instances

Timeline of updates

  1. update

    A subset of customers on sandbox instances may experience a feature degradation impacting their ability to generate documents. This is only impacting documents where the templates contain Rich Text Box fields. Customers are experiencing that the deployment is stuck or failing. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    We have identified that the issue is related to an ongoing release. We are working on creating a fix for affected customers affected by the issue. In parallel, we are halting the deployment to prevent any further impact. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

  3. update

    The Salesforce Technology team's focus remains on triaging and exploring multiple potential resolution paths. Due to the nature of the incident, this process may take some time to complete. We'll provide further updates as soon as more information becomes available throughout this extended investigation phase.

  4. update

    Further investigation is underway to identify the exact change in the recent release that's causing this issue. Once identified, efforts will begin to roll back this specific change. We'll provide an update in 2 hours, or sooner if additional information becomes available.

  5. update

    We've decided that creating a managed package fix is the best approach to resolve the issue. The fix is expected to take 48 hours to create, validate, and deploy. A workaround is available for customers. Details can be found here: https://help.salesforce.com/s/issue?id=a02Ka00000lZEVO We will provide an update in 48 hours or sooner if additional information becomes available.

  6. update

    Upon further investigation, our teams have ruled out any relation between the impact and the recent release. The engineering team is actively investigating the possible cause of the issue. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

  7. update

    The engineering team identified a proxy change as the root cause, which resulted in the temporary suspension of Lightning Web Security for all customers. A release was rolled out to all impacted instances, and the issue was fully resolved as of 18:16 UTC. Upon further investigation, we have determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience the impact. We apologize for any confusion this may have caused. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for any inconvenience this issue may have caused you and your business.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON