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Salesforce: Performance Degradation: Search

Affected components: Search22 instances

Timeline of updates

1. update2025-11-23 02:56 UTC

   We are investigating an issue impacting multiple instances. A subset of users may encounter errors while accessing their encrypted data during the search indexing process. We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information

2. update2025-11-23 03:07 UTC

   We continue to explore multiple paths to isolate the underlying cause of the issue and implement a fix to restore the services. We are reviewing the error logs and diagnostic information. We will provide an update in 30 minutes or sooner if we have more information

3. update2025-11-23 04:04 UTC

   We continue to investigate the issue and analyze data to determine the best path to resolution. We appreciate your continued patience while we resolve the issue and will provide updates upon significant developments.

4. update2025-11-23 04:05 UTC

   Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

5. update2025-11-23 04:06 UTC

   Upon further investigation and root cause analysis, the Salesforce Technology team determined that this incident was not customer impacting and systems were running as expected during the time of the proposed incident. We apologize for any confusion caused by this.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON