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Salesforce: Tableau Feature Disruption: Analytics Cloud

Affected components: Analytics Cloud20 instances

Timeline of updates

1. update2025-11-22 01:41 UTC

   We are aware of an issue affecting a subset of customers who may encounter failures while executing jobs using OAuth connections. A recent release is the potential trigger of the issue, and we are evaluating if rolling back to the previous version will resolve the impact to customers. We’ll provide an update upon significant update, or sooner if additional information becomes available.

2. update2025-11-22 05:54 UTC

   We have identified a potential fix to the issue. We are now in the process of deploying and testing it in the Test environment. Deployment, testing, and validation are expected to take additional time. We’ll provide another update upon the completion of testing of the fix or sooner if additional information becomes available.

3. update2025-11-22 21:13 UTC

   We’re continuing to work on resolving the issue. Deployment, testing, and validation are still underway. We’ll provide another update upon the completion of testing of the fix or sooner if additional information becomes available.

4. update2025-11-23 01:25 UTC

   Initial testing of the fix has been completed, and initial reports have indicated positive results. We are now deploying it to the test environment for further validations. We don’t have an estimated time for the completion of all workstreams at this point; however, we’ll provide an update upon significant update, or sooner if additional information becomes available.

5. update2025-11-23 08:10 UTC

   We have deployed the fix in the test environment and are now testing it. Once testing is complete and we receive confirmation of the results, we will deploy it in the production environment. We don’t have an estimated time of completion; however, we’ll provide an update upon significant update, or sooner if additional information becomes available.

6. update2025-11-23 17:25 UTC

   We have successfully completed validations in the test environment, and deployment to the production environment is underway. We do not have an estimated time of completion at this time; however, we will provide an update upon significant progress, or sooner if additional information becomes available.

7. update2025-11-23 22:13 UTC

   Deployment to the production environment has been completed. A final round of verification is underway. We do not have an estimated time of completion; however, we will provide an update upon significant progress, or sooner if additional information becomes available.

8. update2025-11-24 00:34 UTC

   After monitoring performance and completing health checks, we have confirmed that services have been fully restored as of 20:33 UTC on November 23, 2025. Customers should no longer be experiencing any impact. We apologize for how this incident may have affected you and your business. We will conduct a thorough investigation of the incident, identifying the technical trigger and the underlying cause, and implement preventive measures to prevent recurrence in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON