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Salesforce: Feature Perf Degradation: Core Service

Affected components: Core Service1 instance

Timeline of updates

1. update2025-11-20 16:12 UTC

   The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.

2. update2025-11-20 16:36 UTC

   We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information. We are seeing slight improvement from the initial solution. The team is implementing a different fix to potentially eliminate the issue, entirely.

3. update2025-11-20 17:06 UTC

   The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.

4. update2025-11-20 17:29 UTC

   We have implemented a solution and are monitoring the instance performance levels.

5. resolved2025-11-20 18:20 UTC

   We’ve confirmed that the solution implemented to mitigate the issue causing the feature degradation was successful. Engineers have observed that the service is now stable and have declared the incident resolved. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

6. update2025-11-20 18:43 UTC

   We remain out of impact and continuing monitoring to ensure we stay that way.

7. resolved2025-11-20 19:19 UTC

   We’ve confirmed that the solution implemented to mitigate the issue causing the feature degradation was successful. Engineers have observed that the service is now stable and have declared the incident resolved. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON