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Salesforce: Service Disruption: Core Service

Impact: majorStatus: resolvedStarted Resolved (2.3 h)3 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Core Service1 instance

Timeline of updates

  1. update

    At 18:06 UTC on November 1, 2025, we observed a service disruption impacting IND76, IND82, IND126, and IND134 instances. Users are unable to access their services. We identified a potential issue at the database level caused by a recent configuration change. To resolve this, we are redeploying the release. We will provide an update once the redeployment is completed or sooner if we have more information.

  2. update

    IND134 is out of impact as of 19:30 UTC. We have updated the posting to reflect the currently impacted instances. We are redeploying the release on the remaining instances and will provide an update once the redeployment is completed or sooner if we have more information.

  3. update

    IND76, IND82 and IND126 are out of impact as of 19:45 UTC, 20:22 UTC and 20:23 UTC, respectively. We successfully redeployed the release, resolving the issue. Customers can now access their services We apologize for any inconvenience this incident may have caused you and your business.

Rewindex changes for this incident

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