Salesforce: Tableau Service Disruption: Analytics Cloud

Impact: majorStatus: resolvedStarted 2025-10-30 17:55 UTCResolved 2025-10-30 18:17 UTC (22 min)3 updatesSource: status.salesforce.com

Affected components: Analytics Cloud1 instance

Timeline of updates

update2025-10-30 18:33 UTC
As of October 30, at 17:55 UTC, we became aware of a service disruption impacting Tableau Cloud on our prod-useast-b environment. Customers may observe an 'upstream connect error or disconnect/reset before headers' error when attempting to access their Tableau Cloud instance. We are investigating the potential trigger of this issue. We’ll provide an update in 30 minutes or sooner as additional information becomes available.
update2025-10-30 19:03 UTC
We identified infrastructure activity that caused resource contention in the prod-useast-b environment. Our health metrics are trending positively, and we have received reports that some customers are able to access their instances. We will continue to monitor our health metrics for resolution. We’ll provide an update in 30 minutes or sooner as additional information becomes available.
update2025-10-30 19:25 UTC
After a period of monitoring, our health metrics have returned to optimal levels. The issue is resolved, and customers can now access Tableau Cloud. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future. We apologize for any inconvenience this issue may have caused you and your business.