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Salesforce: Feature Service Disruption: Agentforce

Affected components: Agentforce98 instances

Timeline of updates

1. update2025-10-29 15:49 UTC

   As of October 29 at 11:36 UTC, we noted a feature disruption impacting Agentforce across multiple production environments. Customers may experience issues running Agentforce agents, including errors when executing prompts in the Agent Builder screen. The potential trigger has been identified, and engineering teams are actively working to implement a fix. We will provide an update in 30 minutes or sooner if additional information becomes available.

2. resolved2025-10-29 16:08 UTC

   The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

3. update2025-10-29 16:09 UTC

   As of 15:35 UTC, the fix has been implemented, and customers are able to run Agentfore agents as intended. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future. We apologize for any inconvenience this issue may have caused you and your business.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON