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Salesforce: Agentforce Service Disruption: Agentforce

Affected components: Agentforce76 instances

Timeline of updates

1. update2025-10-20 14:32 UTC

   On October 20, 2025, at 06:50 UTC, multiple Salesforce clouds, including Agentforce, experienced a widespread service disruption caused by a Domain Name System (DNS) issue at a third-party cloud infrastructure vendor. Incoming traffic to the planner/service Application Programming Interface (API) was failing, which affected task execution for impacted customers. Agentforce services were fully restored, and the issue was resolved at 09:22 UTC. The vendor implemented a fix forward, and we closely monitored recovery, scaling resources where needed to stabilize performance. This incident is part of a multi-cloud Service Disruption. Further investigation and details can be found here: https://status.salesforce.com/generalmessages/20000226 We apologize for how you and your business may have been affected by this incident. Salesforce is fully committed to minimizing downtime when incidents do occur. We also continually assess and improve our tools, processes, and architecture to provide you with the best service possible.

Rewindex changes for this incident

• Major incident: Agentforce Service Disruption: Agentforce 2025-10-20 06:50 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON