Companies / Salesforce / incidents

Salesforce: Feature Service Disruption: Core Service

Affected components: Core Service51 instances

Timeline of updates

1. update2025-10-09 13:19 UTC

   We have identified a feature disruption impacting multiple services. Customers may experience failures in services requiring KMS for data encryption/decryption. We are actively engaged and are in the process of restarting the service to resolve the issue.

2. update2025-10-09 14:00 UTC

   Rolling restarts across impacted instances are ongoing. Service levels and metrics are improving. We will provide an update in 30 minutes or sooner as additional information is available.

3. update2025-10-09 14:19 UTC

   We have completed rolling restarts across impacted instances, which resolved the issue for all customers. We apologize for the inconvenience caused due to this issue. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON