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Salesforce: Feature Service Disruption: Core Service

Affected components: Core Service146 instances

Timeline of updates

1. update2025-10-09 00:35 UTC

   We identified an issue impacting the Enterprise Sales Management Console. A subset of customers may experience a looping “page does not exist” error when attempting to generate quotes, which is impacting critical sales workflows. The initial investigation indicates that a recent code change is the likely cause, and we are testing a rollback to a previous version to validate the fix. Testing is underway in a lower environment to ensure stability before deployment. We continue to prioritise restoring full functionality and will share an update in 60 minutes or sooner as additional information is available.

2. update2025-10-09 01:19 UTC

   Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

3. update2025-10-09 02:05 UTC

   Investigations confirmed that mitigation efforts, including a rollback of the recent release, have shown positive results in addressing the issue impacting the Enterprise Sales Management Console. A similar fix is being applied in another impacted instance(s) to prevent any additional customer impact. The updated release is undergoing verification to ensure the resolution remains stable before full deployment, which is expected to be completed within the next several hours. We continue to monitor system performance closely and will provide an update as additional information becomes available or once all environments are confirmed to be functioning as expected.

4. update2025-10-09 14:03 UTC

   The deployment is complete across all impacted instances in the sandbox environment. We have validated and verified that the instances are now stable, the page looping issue has been resolved, and customers can now generate quotes. Due to the staggered nature of the fix rollout, customers may have experienced an impact between October 8, 2025, 20:00 UTC and October 9, 2025, 13:15 UTC. We apologize for how this incident may have affected you and your business. We’ll perform a full investigation of the incident, confirming the technical trigger and the underlying cause.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON