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Salesforce: Feature Service Disruption: Core Service

Impact: minorStatus: resolvedStarted Resolved (3 d)8 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Core Service348 instances

Timeline of updates

  1. update

    As of October 6, 22,19 UTC, we noted a feature degradation impacting email routing. A subset of customers may observe failures with outbound emails when Einstein Activity Capture (EAC) is enabled, but email integration is disabled in their EAC email configurations. We discovered a recent release as the potential trigger and are identifying the best solution to resolve this issue. Thank you for your patience as we work towards a solution to this issue. We will provide an update in 30 minutes or sooner if additional information is available.

  2. investigating

    We are continuing to investigate the cause of this issue and have engaged additional engineers.

  3. update

    Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

  4. update

    Our teams have identified the issue and are working on fix forward. We are currently validating the fix in a dedicated lower environment. Upon successful validation, we will proceed with deploying this fix forward through our standard release process. We are unable to provide a specific time for the completion of these actions; however, we will provide an update once deployment begins, or sooner if additional information becomes available. We are committed to resolving this issue as quickly as possible and apologize for the inconvenience this has caused to your business.

  5. update

    We have validated the fix in a lower environment and are now preparing for deployment. Our teams are setting up dedicated environments for final validation and will begin the rollout once preparations are complete. Meanwhile, we are closely monitoring progress to ensure a smooth implementation and will continue to provide updates as the rollout advances. We remain committed to resolving this issue quickly and ensuring continued stability for our customers.

  6. update

    Upon further investigation, we have determined that both the impact and start time are different from what was initially understood. The Trust post has been updated to accurately reflect the correct impact details and revised start time. We apologize for any confusion this may have caused and appreciate your understanding.

  7. update

    The deployment of the fix is underway, and is being undertaken in a staggered approach, out of business hours, per region. We appreciate your patience with this issue and apologize for any inconvenience this issue may have caused to customers.

  8. update

    We confirm that the deployment has gone through across all environments, as of 23:52 UTC on October 8, 2025. This update includes the necessary fixes to address the outbound email disruptions caused by the Einstein Activity Capture issue and ensures continued stability and performance. We apologise for how this incident may have affected you and your business. We’ll perform a full investigation of the incident, confirming the technical trigger and the underlying cause.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON