Salesforce: Performance Degradation: Core Service

Impact: minorStatus: resolvedStarted 2025-10-03 02:10 UTCResolved 2025-10-03 04:02 UTC (1.9 h)3 updatesSource: status.salesforce.com

Affected components: Core Service1 instance

Timeline of updates

update2025-10-03 03:05 UTC
Our technology teams are actively working to resolve this performance degradation issue. We are validating solutions to improve system capacity and stability while closely monitoring service performance. Customers may experience slower-than-normal response times and delays when accessing Salesforce sandbox services. We will continue to monitor and provide updates as more information becomes available. Our next update is scheduled for 60 minutes or sooner, should additional information become available.
update2025-10-03 04:11 UTC
Our technical teams have successfully deployed an infrastructure enhancement to optimize system capacity and ensure operational stability for the sandbox. We are maintaining vigilant monitoring of service performance metrics. We will provide another status update within 60 minutes, or earlier if there are any significant changes to report.
update2025-10-03 05:12 UTC
This issue is now resolved. The technical teams have observed improved performance on JPN182 instances following the deployment of the infrastructure enhancement. We apologize for any inconvenience or concern this issue has caused you and your business.