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Salesforce: Performance Degradation: Core Service

Affected components: Core Service1 instance

Timeline of updates

1. investigating2025-09-30 03:20 UTC

   We are investigating a potential cause of the issue.

2. update2025-09-30 04:05 UTC

   The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.

3. update2025-09-30 04:39 UTC

   We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

4. update2025-09-30 05:43 UTC

   We’ve implemented a solution to resolve the issue causing the performance degradation. Initial results indicate that the feature is working as expected. Engineers continue to monitor the situation closely. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

5. resolved2025-09-30 06:21 UTC

   The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON