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Salesforce: Mule Soft Feature Disruption: Runtime Manager

Affected components: Runtime Manager4 instances

Timeline of updates

1. update2025-09-24 10:35 UTC

   We are investigating an issue impacting Runtime Manager in the US region. Some customers may encounter a “browser not supported” message when attempting to access Runtime Manager across all browsers. The ability to deploy through the UI is affected, and other UI functionality is still under assessment. We are working to identify the trigger of the issue. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2025-09-24 10:59 UTC

   We've identified that the issue preventing some customers from accessing the Runtime Manager service was caused by a recent change in network traffic routing. This change has been paused, and we are working to revert traffic routing to its previous configuration. Investigations have highlighted that the impact radius is broader than initially understood. and Design Center in the US and EU regions, and Anypoint Manager in the EU region are also experiencing impact. Customers may experience issues managing or deploying applications through the UI, including Runtime Manager and API Designer. We are actively monitoring the service and will provide an update once access is fully restored. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

3. update2025-09-24 11:38 UTC

   As of 11:14 UTC, we have completed the rollback of the recent network routing change that was preventing some customers from accessing Runtime Manager and API Designer in the EU and US regions. Customers should now be able to access the service and manage or deploy their applications as expected. We apologize for the inconvenience this may have caused and appreciate your patience.

4. update2025-10-08 08:40 UTC

   The Root Cause Analysis for this incident is now available here: http://sfdc.co/FVKjQ. We sincerely apologize for the impact this issue caused you and your business. Our goal is to provide world-class service to our customers, and we are continuously assessing and improving our tools, processes, and architecture to provide our customers with the best service possible. If you have additional questions or need further support, please open a case with Support via the Help portal.

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