Companies / Salesforce / incidents

Salesforce: Service Disruption: Core Service

Impact: majorStatus: resolvedStarted Resolved (2.6 h)4 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Core Service52 instances

Timeline of updates

  1. update

    As of 18:50 UTC on September 16, we have noted a service disruption impacting a subset of customers’ ability to log in to their Salesforce instance in the EU region. We believe this may be related to an upstream DNS provider, and we are working closely with this provider to identify and assist with any resolution steps required. We will provide an update in 30 minutes or sooner if more information becomes available.

  2. update

    Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

  3. update

    We’re still actively investigating this issue, but we don’t have any new information to share at this time. Thanks for sticking with us as we continue to work towards a fix. We’ll provide an update in 30 minutes or sooner if more information becomes available.

  4. update

    As of 21:25 UTC, all services have been restored. While troubleshooting this issue, our monitoring showed that customers should no longer be experiencing any trouble logging in from the EU region. We will continue to monitor the environment to ensure stability, and we apologize for any inconvenience this issue may have caused you and your business. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON