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Salesforce: Feature Service Disruption: Agentforce

Affected components: Agentforce24 instances

Timeline of updates

1. update2025-09-09 10:58 UTC

   We are investigating 5xx internal errors that prevent Agentforce users from logging in to the Agent Builder page and interacting with existing agents. We have determined that a recent release is likely the trigger for this issue, and we are working on rolling back the release in an effort to resolve the issue. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2025-09-09 11:24 UTC

   Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward. We are working on initiating a rollback of the release in a test instance and are currently monitoring the rollback. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

3. update2025-09-09 11:56 UTC

   We encountered an issue during rollback on the test instance, and we are working on initiating rollback on a new test instance. Additional instances were identified to be experiencing a similar impact and we have updated the posting to reflect the same. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

4. update2025-09-09 13:01 UTC

   The rollback on the test instance was unsuccessful. Further investigations have shown an underlying issue with a recent Planner service release. A rollback on the planner service has shown positive results. We are now initiating a rollback across all the remaining impacted instances. Additional instances were identified to be experiencing a similar impact, and we have updated the posting to reflect this. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

5. update2025-09-09 13:10 UTC

   The planner service rollback was completed across all the impacted instances, and the issue is resolved as of 12:56 PM UTC. We have observed that the service is stable, and customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON