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Salesforce: B2 B2 CCommerce Service Disruption: B2 CCore

Impact: majorStatus: resolvedStarted Resolved (3.8 h)5 updatesSource: status.salesforce.com (opens in new tab)

Affected components: B2 CCore1 instance

Timeline of updates

  1. update

    Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

  2. update

    At 16:24 UTC on September 6, 2025, a service disruption began impacting Commerce Cloud B2C Core. As a result, users may experience issues while accessing storefront sites and the business manager. The Salesforce Technology team is investigating the issue, and an update will be provided in 30 minutes or sooner if we have more information.

  3. investigating

    We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

  4. update

    We're still actively investigating this issue and appreciate your patience as we work towards a resolution. We do not have any new information to share at this moment, but we will keep you updated as soon as we have more details. We'll provide an update in the next 60 minutes, or sooner if new information becomes available.

  5. resolved

    The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON