Companies / Salesforce / incidents

Salesforce: Intermittent Page Load Errors: Core Service

Affected components: Core Service1 instance

Timeline of updates

1. update2025-09-03 23:40 UTC

   At 16:55 UTC, the Salesforce technology team began investigating reports from customers that they are unable to refresh/restart their sandbox environments. Multiple teams are currently engaged to investigate why these error messages are being received. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2025-09-04 00:11 UTC

   Our teams continue to investigate the issue. We’ll provide an update in 60 minutes or sooner if additional information becomes available. We apologise for any inconvenience this may be causing your business.

3. update2025-09-04 01:14 UTC

   Our teams performed a series of restarts and observed that sandbox jobs started processing as normal. After a period of monitoring and validation, they have declared customers out of impact as of September 4, 2025, at 00:10 UTC. We apologize for any inconvenience this issue may have caused your business.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON