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Salesforce: Mule Soft Feature Degradation: Anypoint Monitoring

Affected components: Anypoint Monitoring2 instances

Timeline of updates

1. update2025-08-27 18:27 UTC

   The Salesforce Technology team has completed all required workstreams and implemented a fix. Monitoring and validation of instance stability and performance levels have now begun. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2025-08-27 18:45 UTC

   Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

3. resolved2025-08-27 18:46 UTC

   We’ve confirmed that the solution implemented to mitigate the issue causing the feature degradation was successful. Engineers have observed that the service is now stable and have declared the incident resolved. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON