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Salesforce: Performance Degradation: Core Service

Affected components: Core Service1 instance

Timeline of updates

1. update2025-08-25 07:43 UTC

   At 06:33 UTC, on August 25, 2025, we became aware of a performance degradation impacting the instance. Customers can access the Salesforce service during a performance degradation, but some functionality within the service may not be available or may be running at optimal performance. Customers can experience general and intermittent slow performance, timeouts, and connectivity issues. We are actively engaged and are exploring multiple paths to resolution We’ll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2025-08-25 08:17 UTC

   We have identified a recent release as the likely trigger for the high database CPU and other symptoms impacting the JPN132 instances. A rollback has been initiated to address the issue. We are monitoring the rollback progress. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

3. update2025-08-25 09:15 UTC

   The rollback completed successfully, and the services are restored as of 08:20 UTC. Additionally, a database performance enhancement was applied to further improve system health. Instance stability and performance have returned to expected levels, and we have declared the incident resolved. We apologize for how you and your business may have been affected by this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON