Salesforce: Feature Perf Degradation: Core Service

Impact: minorStatus: resolvedStarted 2025-08-20 11:30 UTCResolved 2025-08-20 13:40 UTC (2.2 h)3 updatesSource: status.salesforce.com

Affected components: Core Service85 instances

Timeline of updates

update2025-08-20 14:12 UTC
We are investigating a degradation impacting the Field Service feature. Customers are experiencing “404” error when trying to use the feature. We have restarted a database in an attempt to restore the feature. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
update2025-08-20 14:23 UTC
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
update2025-08-20 14:37 UTC
The database restart was completed successfully, and the service to the Field Service feature was restored at 13:40 UTC. Our validation has confirmed that customers should no longer experience any impact. We have identified a recent release as the underlying trigger for the issue, and the rollout of the release has been halted to prevent further impact. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.